Cassowary Coast Regional Council

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March 26, 2020 - Council to close all in-person customer service points to protect service delivery

👇 FAST FACTS 👇
 Council customer service to only take enquiries via phone, email and website with administration to continue behind closed doors after today
 Tip shops close, however, waste transfer stations stay open
 All public servicing, including rubbish collection and maintenance to continue as normal

CUSTOMER SERVICE CENTRES
Council advises as of this afternoon all Cassowary Coast Customer Service Centres will be closed to the public with enquiries only being accepted via phone, email or website until further notice.

📞 1300 763 903
📧 enquiries@cassowarycoast.qld.gov.au
💻 www.cassowarycoast.qld.gov.au/covid-19

TRANSFER STATIONS & TIP SHOPS
Waste Transfer Stations will continue to remain open, however ‘Tip Shops’ will be closed due to the inability to operate with adequate social distancing.

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Today’s announcement follows recent closures of Cassowary Coast Libraries and Visitor Information Centres which are already operating as closed-door services.

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In summary, all Council services will continue unaffected however the below buildings and facilities are no longer accepting in-person enquiries or transactions other than goods and service delivery:

➡️ Cardwell Bush Telegraph
➡️ Cardwell Customer Service and Library
➡️ El Arish Depot
➡️ Innisfail Customer Service
➡️ Innisfail Depot
➡️ Innisfail I-VAN
➡️ Innisfail Library
➡️ Innisfail Nursery
➡️ Mission Beach Visitor Information Centre
➡️ Wongaling Beach Library
➡️ Tully Customer Service
➡️ Tully Depot
➡️ Tully Library
➡️ Tully Nursery
➡️ Tully Visitor Information Centre

Council has already closed all community recreational buildings, public swimming pools and playgrounds including the Mission Beach Splash Pad and Warrina Lakes.

This decision has been made following recent advice from National Cabinet, and to protect the health and wellbeing of community and staff as well as to ensure business continuity is not compromised.

Council's website provides access to a full range of services, including applications, payment of bills and lodging planning and building enquiries, and a COVID-19 page has been established to offer real-time updates on impacted Council operations.

HAVING TROUBLE WITH THE WEBSITE?
📞 1300 763 903
📧 enquiries@cassowarycoast.qld.gov.au

Council trusts that residents will remain safe during this difficult time and looks forward to reopening all buildings when operations return to normal.

Council continues to take its direction on COVID-19 from the Queensland and Federal Governments, and reminds residents to practice ‘social distancing’ to protect themselves and the community.

QLD HEALTH COVID-19 UPDATES
💻 www.qld.gov.au/…/conditi…/health-alerts/coronavirus-covid-19.

24/7 NATIONAL COVID-19 HOTLINE
📞 1800 020 080