Automated Waste Transfer Stations

Automatic Access to Waste Transfer Stations

Cassowary Coast Regional Council is committed to providing an efficient waste management service across all Waste Transfer Stations.

On 1 October 2021, Cardwell and Bells Creek Waste Transfer Stations will be moving to a self-access platform with 24-hour camera surveillance and automatic site access 7 days a week with authorised unique access pin codes.

The transition to automatic access will mean community members can access both transfer stations more frequently. Both Bells Creek and Cardwell Waste Transfer Stations will be open:

       8am – 4pm, Monday to Friday
       9am – 4pm Saturday, Sunday & Public Holidays.

All waste transfer stations will be closed Good Friday and Christmas Day.

Automated gates at both sites will require an access pin code to enter and exit the waste transfer stations. Remote CCTV monitors the type and quantity of waste disposed at both sites.

Council is responsible for issuing the access pin codes to local property owners, commercial operators and other authorised patrons.

Property owners, commercial operators and other’s that have received an authorised access pin code are responsible for correct use of pin code.

What do I need to know about the new automation process?

  • The following patrons within the Cardwell and Bells Creek Waste Transfer Stations (WTS) Catchment will receive a unique access pin code in the mail.

    • Residential property owners
    • Commercial property owners
    map of the catchment zones

     

     

  • It is the responsibility of the property owner to provide tenants with an access pin code.

    If the property owner did not receive or lost the access pin code they will need to contact Council on 1300 763 903 to get another one.

  • Yes, they will need to provide written authorisation from the property owner stating the real estate company has permission to request an access code.

  • If you cannot access other Waste Transfer Stations in the Cassowary Coast region, you can request an authorised access pin code by contacting Council on 1300 763 903.

  • Only those eligible can request an access pin code. The following are eligible:

    • Residents in the Bells Creek and Cardwell WTS Catchment Area
    • Commercial operators in the Bells Creek and Cardwell WTS Area
    • Contractors working on a project for Council within the Bells Creek and Cardwell WTS Area
    • Event organisers running an event in the Bells Creek and Cardwell WTS Area

    Those who are eligible can acquire an access pin code by calling Council on 1300 763 903.

  • If you have forgotten or lost your access pin code, you can request a new one by contacting Council on 1300 763 903.

    Below are some tips for remembering and keeping your access pin code.

    • Take a photo of your access pin code on your phone
    • Write your access pin code and leave it in your glovebox
    • Type your access pin code into your phone under notes or as a saved contact number
  • Yes, if you need access to both facilities you can request a second access pin code. To acquire an access pin code contact Council on 1300 763 903.

  • Yes.

    The unique access pin code is listed as residential or commercial. This allows Council Officers to charge for correct disposal of waste which is monitored by CCTV.

    If you have received an access pin code as a property owner and require one for commercial disposal of waste, or vice versa, you can request another access pin code from Council. To acquire an access pin code contact Council on 1300 763 903.

  • There are no changes to domestic allowance, fees and charges of waste disposal.

    Remote CCTV monitors the type and quantity of waste disposed at both sites. Disposal of waste products that have a fee will be charged against the unique access pin code.

    For domestic waste – residential patrons disposing chargeable waste products will be invoiced.

    For commercial waste – all commercial patrons and industry businesses disposing of chargeable waste will be invoiced to their account with Cassowary Coast Regional Council.

    If you do not have an account you can apply for one by contacting Council and requesting an Application for credit account for Waste Disposal Chargers.  

    To request an account call 4061 7396.

  • Cardwell and Bells Creek Waste Transfer Stations new opening hours are as follows:

    • 8am to 4pm, Monday to Friday
    • 9am to 4pm Saturday & Sunday
  • No, there will not be staff on site. There are CCTV cameras which are monitored and observed by Council officers. An intercom and or phone number will also be available for any queries, arising on site issues and/or faults reporting.

Frequently Asked Questions

  • There will be an intercom and/or a phone number available for you to call a Council Officer who will assist you. You can also contact a Council Waste Officer by calling 0436 925 853.

  • Yes, enclosed footwear must be worn on site.

    Site conditions of entry still apply. Remember there are CCTVs that are monitoring your behaviour on site.

    Site entry conditions for all Waste Transfer Stations are as follows:

    • Wear suitable enclosed footwear. Bare feet, thongs or sandals are not permitted
    • Compliance with signage and requests of site staff is mandatory at all times
    • Children must be supervised at all times
    • Smoking is prohibited on site
    • Animals must remain in vehicles at all times
  • Cardwell accepts domestic and minimal commercial DRY waste and up to 16 different products for recycling.

    WET WASTE IS NOT ACCEPTED at Cardwell. If you have excess WET waste that cannot be recycled through composting or mulching you need to take it to either Tully or Stoters Hill waste transfer stations.

    The following waste products are accepted at Cardwell Waste Transfer Station for recycling:

    • Green waste
    • Motor oil
    • Car batteries
    • Tyres
    • LPG bottles
    • Fire extinguishers
    • E-waste
    • Ferrous metal
    • Non-ferrous metal
    • Car and motorbike bodies
    • Drum muster containers
    • Cardboard
    • Aluminium cans
    • Glass
    • Plastic
    • Tip shop products
    • Household batteries
  • Bells Creek waste transfer station accepts domestic and minimal commercial DRY waste and up to 16 different products for recycling.

    WET WASTE IS NOT ACCEPTED at Bells Creek. If you have excess WET waste that cannot be recycled through composting or mulching you need to take it to either Tully or Stoters Hill waste transfer stations.

    The following waste products are accepted at Cardwell Waste Transfer Station for recycling:

    • Green waste
    • Motor oil
    • Car batteries
    • Tyres
    • LPG bottles
    • Fire extinguishers
    • E-waste
    • Ferrous metal
    • Non-ferrous metal
    • Drum muster containers
    • Cardboard
    • Aluminium cans
    • Glass
    • Plastic
    • Tip shop products
    • Household batteries
  • You can request a new access pin code by calling Council on 1300 763 903.

     

  • You can request a new access pin code by calling Council on 4061 3910 Monday to Friday 8am – 4pm.

    For after office hours and on weekends contact Council on 1300 763 903.

  • Yes. While presently Council does not have any operators for the tip shop, patrons can still drop off or pick up items on an honesty based system. 

  • Yes. Patrons using both Cardwell and Bells Creek transfer stations will be able to drop off their green waste for recycling. There will be a designated area for disposing green waste.

  • Yes. Patrons using Cardwell and Bells Creek transfer stations will be able to collect any available mulch. Please bring your own equipment to safely load mulch for transportation.

  • No, at this stage there will not be someone on site to assist with loading mulch. Council are investigating options for assisting patrons with loading mulch onsite.