Water: Customer Service Charter and Customer Service Standards

Council is a registered water service provider and has developed customer service standards under the provisions of the Water Supply (Safety and Reliability) Act.

The standards formally establish:

  • service level targets for water supply and sewerage services
  • the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution.

A copy of Council's Customer Service Charter can be downloaded below. 

Council monitors its performance against service targets in the Customer Service Standards and results are published annually in its performance report.

Customer Service Charter


Water Serviced Area Maps

To view these maps in PDF versions, please click the image.

 Tully1 2020

Tully2 2020
Nyleta 2020


















Innisfail 2020 1

Cardwell 1 2020 1