Water: Customer Service Charter and Customer Service Standards

Council is a registered water service provider and has developed customer service standards under the provisions of the Water Supply (Safety and Reliability) Act.

The standards formally establish:

  • service level targets for water supply and sewerage services
  • the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution.

A copy of Council's Customer Service Charter can be downloaded below. 

Council monitors its performance against service targets in the Customer Service Standards and results are published annually in its performance report.

Customer Service Charter

Water and Sewerage Services Performance Report for 2018/2019