Council levies and collects rates to provide services and infrastructure for the community. Rates and charges are determined as part of the annual budget process.

Rates notices are issued six monthly and 30 days are given to pay in full to receive the discount.  Should you be unable to pay the amount in full, please contact Council on 1300 763 903 to discuss a payment arrangement.

Rates and utility charges are a major part of Council's revenue, with comparitively minor contributions from grants and subsidies, fees and charges, contract work and community housing rental income.  

Council uses a system of differential general rating, applied to all rateable properties in the region in accordance with the Local Government Act 2009 and the Local Government Regulation 2012.

For detailed information about the current Budget, rates and charges, please visit Council's Budget Page.

• Frequently asked questions
• Your rate dollars - how they work for you

Payment Information

Click here for Payment of Rates information

Council will allow property owners who are unable to pay their rates by the due date to enter into an agreed payment arrangement. Please contact Council’s Rates Section to discuss.

Should rates not be paid in full by the due date, the discount will not be applied.

Ratepayers have the option to make pre-payments in advice to their rate files if they wish.  This can reduce the financial pressure of having to pay a lump sum at once when the notice is issued.

Rates Discount

A discount of 10% shall be applied to the General Rate only, should all rates and charges be paid in full on or before close of business on the last day of the discount period as set out on the rates notice.

Receive your rates notice electronically

By offering an alternative way to receive your Rates Notice(s), Council can improve our services while reducing our environmental impact. By choosing to receive your notice electronically, you will be helping to reduce costs and our ecological footprint.

If you opt in to receiving eNotices, you will receive your Rates Notice(s) on the issue date wherever you are with internet access avoiding postal delays.

You will need to have a copy of your most recent rate notice which will show your unique reference number that you need to enter to sign up. To complete the registration, you must go into your inbox, select the confirmation email and click on the confirmation link. Once you complete your registration you will no longer receive your rate notice via post. If you have only recently purchased the property, you will need to wait to receive your first rate notice via post and then sign up for eNotices once you have your unique reference code. Please note, the code shown on a copy of a notice from the previous owner must not be used.

There are two ways to make the switch:

Bpay View	eNotices

Rating Concessions

Rating Concession Policy

Rate Concession Forms

Not for Profit Organisations

Council has a policy relating to rate-based assistance for not-for-profit community, recreation and sporting organisations.

Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms. 

Pensioner Concessions

Council offers a 50% general rates remission, with a maximum of $300 a year, for pensioners who meet the eligibility requirements of the Queensland Government's Pensioner Remission Policy.

This amount is in addition to the State Government Pension Remission.

For more information about the State Government Pension Subsidy, visit www.communities.qld.gov.au

Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms. 

Water Consumption Concessions

Customers are responsible for water consumed through their water meter and infrastructure within the property boundaries is the responsibility of the landowner. Regular monitoring of water consumed as recorded on the water meter, ensures water leaks are detected and is the responsibility of the owner. 

Council recognises leaks can occur and can go for long periods without being detected and cause financial difficulties. A reduction in water consumption may be permitted, should all conditions be met. 

Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms. 

Home Dialysis Concession

A non-chargeable water allowance of up to 190KL per year may be granted to those patients on a home renal dialysis machine.

Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms. 

Objection to Categorisation

1. The only ground on which you may object is that, having regard to the criteria determined by Council for categorising rateable land, your land should have been included, as at the date of issue of the rate notice, in another of the categories specified in the Table of Land Categories.

2. The giving of a notice of objection will not, in the meantime, affect the levy and recovery of the rates specified in the rate notice.

3. If, because of objection made, your land is included in another category, as at the date of issue of the rate notice, an adjustment of rates will be made.

Refunds and Transfer of Credits

An administration cost is payable by the ratepayer on all refunds. Transfer of credits or transfer of funds incorrectly processed by ratepayer will not be charged a fee for their first incorrect payment, however this fee will be payable for any additional incorrect payments made. These fees are payable before any transactions are processed. 

To access the Refund of Monies in Credit Form or Transfer of Credits Form click HERE

Rural Road Post Addressing

If you need a rural road address post for a property, please download and fill in the following form: 

Rural Road Address Post Application

For more information regarding rates, please use the below links:

• Financial Hardship
• Rates Payment Options
• Change of Address
• Rates and Charges Information
• Property Searches
• New Residents Information
• Rates Forms

For more information about rates, call Council on 1300 763 903.