Water Supply and Sewerage Services Customer Charter
Cassowary Coast Regional Council is a registered water service provider. In compliance with the Water Supply (Safety and Reliability) Act, Council has developed customer service standards to ensure a reliable and consistent water supply and sewage services for all residents.
These standards formally establish the following:
- Service Level Targets for water supply and sewerage services
- The process for:
-
- Service connections
- Billing, metering, and accounting
- Customer consultation
- Complaints and dispute resolution
Council strives to maintain the highest standards of service for our customers and ensures accountability through regular performance monitoring.
About the Charter
Our Water Supply and Sewerage Services Customer Charter(PDF, 1MB) outlines the service expectations and performance measures for water supply and sewerage services. We are committed to providing our community with timely, accurate, and responsive service.
The Customer Charter also includes detailed information about the rights and responsibilities of our customers, as well as our commitment to transparent communication and effective issue resolution.
Performance Monitoring and Reporting
Council continuously monitors its performance against the service targets outlined in the Customer Service Standards. The results of this monitoring are published annually in the Performance Report, which is available to the public. This helps ensure accountability and keeps the community informed about our service delivery.
Read the latest Water and Sewerage Services Performance Report(PDF, 5MB).
Need Assistance
If you have any questions about water services or need help with your water supply, please feel free to contact us: