Water Request Forms

If you are building a new property or need to connect to the water network, you can apply for a new water connection. This applies to both residential and commercial properties and includes connection and disconnection.

New Water Connection Request Form(PDF, 298KB)

If you believe that your water meter is not accurately reflecting your water usage, you can request a test to verify its accuracy. This form allows you to apply for a water meter test, which will help identify whether the meter is working correctly or if there may be a need for a replacement.

Please complete the form below with all necessary details to begin the testing process. Once submitted, our team will review your application and arrange for the meter to be tested. Please note fees apply to have your meter tested, so be sure to review the associated costs before submitting your request. If the meter is proven to be accurate in its registration, then the deposit is forfeited to Cassowary Coast Regional Council. If the meter is found to be reading over, then a new meter will be fitted and the deposit refunded. If a meter is under reading it may also be replaced by Council.

Complete the Application for Testing of a Water Meter here.(PDF, 227KB)

If you need to request a hydrant test or require hydraulic model pressure/flow information for your property or project, this form allows you to apply for these services. The hydrant test provides important information about the pressure and flow capabilities of the fire hydrant network, while the hydraulic model pressure/flow data helps ensure that water systems meet the necessary standards for various developments or emergency planning.

Please complete the form below with all the relevant details to initiate your request. Once submitted, our team will process your application and arrange the necessary tests or provide the requested information.

Complete the Application for Hydrant Test and Hydraulic Model Pressure/Flow Information here.(PDF, 242KB)

If you are looking to install or register a bore or rainwater tank on your property, this form allows you to apply for the necessary approval. Whether you're a new homeowner looking to install a bore for water supply or planning to set up a rainwater tank for sustainable water use, this form ensures that all installations meet the required regulations and guidelines.

Please complete the form with all the relevant details to submit your request. Once submitted, our team will review the application and process it accordingly.

Complete the Application for Bore or Rainwater Tank here.(PDF, 167KB)

If you need to access water for temporary use, such as for construction, landscaping, or other projects, you can apply to hire a metered standpipe. This form allows you to request the use of a metered standpipe, which provides a reliable water supply for your needs while ensuring accurate billing based on your water usage.

Please complete the form with the required details to submit your request for a metered standpipe. Our team will review your application and arrange for the rental and delivery of the standpipe. Read the Permit Conditions for Hire and Use of Approve Metered Standpipes.(PDF, 1MB)

Complete the Hire of a Metered Standpipe Form here.(PDF, 776KB) 

If you need to install a subsidiary meter on your property to separately monitor water usage for specific areas or tenants, this form is for you. The subsidiary meter allows for accurate measurement of water consumption in different parts of your property, helping with billing or managing usage for individual units or businesses.

Please complete the form to request the installation of a subsidiary meter. Our team will review your application and assist with the installation process.

Complete the Installation of a Subsidiary Meter Form here.(PDF, 184KB)

If you need to make any alterations to the sewer or water systems on your property, you must obtain permission from the Cassowary Coast Regional Council before proceeding with the work. This form is required for anyone looking to carry out alterations, modifications, or connections to the existing water and sewerage infrastructure.

Please complete the form to request approval for any proposed changes to the sewer or water services. Our team will review your application and provide guidance on the necessary steps to ensure that all work is compliant with local regulations.

Complete the Permission to Carry Out Alterations to Sewer/Water Form here.(PDF, 262KB)

The Water and Sewer Main Plan Search Request Form allow individuals and organisations to request detailed maps of water and sewer infrastructure in the Cassowary Coast region. This form is particularly useful for developers, builders, and contractors who require accurate and up-to-date information regarding the location of water and sewer mains for construction or development purposes.

By submitting this form, you will receive the available plans to assist with your project planning and ensure compliance with relevant water and sewerage regulations.

To proceed with your request, please download and complete the form below.

Download the Water and Sewer Main Plan Search Request Form here.(PDF, 226KB)

During periods of water restrictions, residents and businesses are required to follow guidelines that help conserve our water supply. However, in certain circumstances, you may be eligible for an exemption.

The Water Restriction Exemption Request Form allows you to apply for permission to use water outside of the standard restrictions—for example, for essential business operations, medical needs, or newly established lawns and gardens.

To apply, simply download and complete the form linked below. Each request will be assessed on a case-by-case basis, and supporting documentation may be required.

Download the Water Restriction Exemption Request Form(PDF, 266KB)