Contact Council

Call us

1300 763 903 (for the cost of a local phone call if you are using a landline)

Write to us

Please address all correspondence to:

Andrew Graffen, Chief Executive Officer
PO Box 887
Innisfail, QLD, 4860 - Australia

Email us

enquiries@cassowarycoast.qld.gov.au

You can contact a councillor.

Media enquiries: comms@ccrc.qld.gov.au

Online

Have Your Say on current Council projects.

Make a Request by clicking on the relevant issue.

Visit us

Cassowary Coast Regional Council has three Customer Service Centres across the region. Specially trained staff can provide information and advice on topics including:

local laws and compliance
rates enquiries
account payments (EFTPOS facilities available)
animal registration.

Customer Service Centres and opening hours:

Location	Address	Opening Hours
Innisfail	Shire Hall 70 Rankin Street Innisfail	Monday, Tuesday, Thursday, Friday: 8:30am – 4:30pm Wednesday: 9:30am – 4:30pm
Tully	(From 5 January-31 March 2026) Tully Library 34 Bryant Street Tully	Mondays: 9:30am – 4:30pm Tuesday-Friday: 8:30am – 4:30pm
Cardwell	Cardwell Library 4 Balliol Street Cardwell	Monday: 10:00am – 5:00pm Tuesday: 9:00am – 1:00pm and 2:00pm – 5:00pm Wednesday and Thursday: 9:00am – 5:00pm Friday: Closed

ABN

20 889 787 211

Privacy Notice

Cassowary Coast Regional Council respects your privacy and is collecting your personal information and your comments for the purpose of improving Council operations and service to the general public. The collection of this information is not authorised under any particular legislation. Your personal information will not be disclosed to any other person or agency unless you have given your permission, or Council is required to do so by law. You may apply to access this information on the appropriate form obtainable from Council website at any time.