Water Interruptions

Current planned and unplanned water outages are shown below.

Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.

Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.

Date	Location	Description	Affected Areas	Duration
Friday 19 September 2025	Ida and May Streets, Mighell	Scheduled works will be carried out on Friday, 12 September 2025 to reinstate the road surface along Ida and May Streets following the replacement of the water main.	Residents/businesses have already been notified.	The contractors will be on site from approximately 7:00 am to 4:00 pm.
Monday, 15 September 2025 until Friday, 14 November 2025	Monica Street, South Innisfail. The works will affect Monica Street from the intersection of Mourilyan Road to 39 Monica Street.	Scheduled works will be carried out to replace the existing 100 mm water main along.	There will be approximately 10 properties which may experience interruptions.	Approx. one month, weather permitting.
Monday, 15 September 2025	The works will affect from the Henderson Drive / Innisfail-Japoon Road intersection finishing in the area of the South Johnstone Mill (Hing Street and Richardson Avenue).	For approximately two months Councils Capital Works team will be carrying out the replacement of water meters to upgrade analogue meters to digital meters in the South Johnstone area	There will be approximately 255 houses which will experience brief interruptions as their meter is changed.	The work is expected to commence on Monday, 15 September 2025 and continue for approximately 2 months, weather permitting.
Friday, 19 September 2025	Scheduled works will be carried out on a 150 mm water main to install a valve at the Meunga Creek bridge, just north of the Ellerbeck Road intersection.	The main is being shutdown to undertake the required works, there will be approximately 4 properties that will experience loss of water.	he properties affected are 55579 Bruce Highway, 55581 Bruce Highway, 55593 Bruce Highway (two properties) and 55579 Bruce Highway, Ellerbeck.	The water will be shut down from approximately 9:00 am to midday.
22 and 23 September 2025	The properties affected are from the intersection of Monica Street and Couche Street to the intersection of Monica Street and Mourilyan Road, South Innisfail.	Scheduled works on a100 mm water main to connect the replaced main to the existing main.	The main is being shutdown to undertake the required works, there will be approximately 15 properties that will experience loss of water.	The water will be shut down from approximately 9:00 am to 4 :00 pm.
Monday 22 September 2025	Scheduled works will be carried out on a 100 mm water main to repair a fire hydrant on Syndicate Road, Jarra Creek.	The main is being shutdown to undertake the required works, there will be approximately 13 properties that will experience loss of water.	The properties affected are from 891 Syndicate Road, Jarra Creek to Davis Road, Jarra Creek.	The water will be shut down from approximately 10:00 am to midday.
				off for roughly 1 hour.

* times indicated are approximate only and subject to change due to specific job requirements.

Once water supply has been restored, the outage will be removed from this list.

What happens once water supply has resumed?

Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run an outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.

Once the issue has been resolved, if your water supply does not resume, low pressure is experienced, or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.