Water Interruptions

Current planned and unplanned water outages are shown below.

Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.

Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.

Date	Location	Description	Affected Areas	Duration
Friday, 5 September 2025	Bruce Highway Tully from the eastern side of the highway from a little north of Ramsay Road south to approximately Dean Road.	Contractors are undertaking scheduled works onto connect the recently replaced water main.	There will be approximately 10 properties that will experience a loss of water.	The water will be shut down from approximately 9:00 am to 3:00 pm.
Friday, 5 September 2025	Illich Street, Kurrimine Beach	Scheduled works to connect newly installed water mains	Approximately 10 houses that will experience a loss of water	6 hours (9am to 3pm)
Sunday, 7 September	Mourilyan Road – the western side of Mourilyan Road ONLY between Coronation Drive and Marty Street.	Valve installation, water main shutdown during works	Approximately 17 properties that will experience loss of water	5 hours (9am to 2pm)
Monday, 8 September 2025	Coronation Drive / Mourilyan Road, East Innisfail	Valve installation, water main shutdown during works	Approximately 20 properties that will experience loss of water.	6 hours (9am to 3pm)
Monday, 8 September 2025	Kennedy Esplanade, South Mission Beach	Contractors are undertaking scheduled works to connect the recently replaced water main on the Kennedy Esplanade, South Mission Beach.	The area affected is from the intersection of South Mission Beach Road / Kennedy Esplanade northward along Kennedy Esplanade. There will be approximately 15 properties that will experience a loss of water.	The water will be shut down from approximately 9:00 am to 3:00 pm.
Night of Monday, 8 September 2025	Bruce Highway, Tully on the eastern side of the highway from the Wildsoet Street Bruce Highway southern access to Andersen Street.	Contractors are undertaking scheduled works to connect the recently replaced water main.	There will be approximately 20 properties that will experience a loss of water.	The water will be shut down for the NIGHT WORK from approximately 9:00 pm to 2:00 am.
Friday, 12 September 2025	Ida and May Streets, Mighell	Scheduled works will be carried out on Friday, 12 September 2025 to reinstate the road surface along Ida and May Streets following the replacement of the water main.	Residents/businesses have already been notified.	The contractors will be on site from approximately 7:00 am to 4:00 pm.
Sunday 14 September 2025	Mourilyan Road, South Innisfail between Turner Street, South Innisfail and Rifle Range Road/Riordan Road, South Innisfail	Scheduled works on a 150 mm water main to install two valves.	There will be approximately 30 properties that will experience loss of water.	The water will be shut down from approximately 9:00 am to 3:00 pm.
Monday, 15 September 2025 until Friday, 14 November 2025	Monica Street, South Innisfail. The works will affect Monica Street from the intersection of Mourilyan Road to 39 Monica Street.	Scheduled works will be carried out to replace the existing 100 mm water main along.	There will be approximately 10 properties which may experience interruptions.	Approx. one month, weather permitting.
Monday, 15 September 2025	The works will affect from the Henderson Drive / Innisfail-Japoon Road intersection finishing in the area of the South Johnstone Mill (Hing Street and Richardson Avenue).	For approximately two months Councils Capital Works team will be carrying out the replacement of water meters to upgrade analogue meters to digital meters in the South Johnstone area	There will be approximately 255 houses which will experience brief interruptions as their meter is changed.	The work is expected to commence on Monday, 15 September 2025 and continue for approximately 2 months, weather permitting.
Thursday 11 September 2025	9 Bay Road, Coconuts. This is affecting properties from 4 Bay Road, Coconuts to 18 Bay Road, Coconuts.	Emergency works are being carried out on a broken valve on a 100 mm water main	The main is being shutdown to undertake repairs, there will be approximately 11 properties that will experience loss of water.	Plumbers are on site and the water will be shut down for approximately (3) three hours from 1pm.
12 September 2025 (3PM)	The main is being shutdown to undertake repairs, there will be approximately 8 properties that will experience loss of water.	Emergency works are being carried out on a 150 mm broken water main on Jaffa Road, El Arish.	This will affect from 26 Steeles Road to Hill 60 Road including Jaffa Road.	Plumbers are on site and the water is shut down and will remain shut down for approximately (4) Four hours.

* times indicated are approximate only and subject to change due to specific job requirements.

Once water supply has been restored, the outage will be removed from this list.

What happens once water supply has resumed?

Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run an outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.

Once the issue has been resolved, if your water supply does not resume, low pressure is experienced, or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.