Smart Water Meters & the CCRC Water Portal

A smart water meter device is attached to existing water meters. It collects, transmits and analyses water-usage data and digitally sends the information to secure operational and customer digital portals.

With automatic water meters, there are hourly water meter readings and daily reports are generated, so unusual increases in water usage can be quickly detected and Council can advise individual property owners.

The smart water meter captures your water use on an hourly basis and transmits this data to Cassowary Coast Regional Council. This data is now accessible to property owners via the CCRC Water Portal and gives a more detailed understanding of water usage patterns and helps identify any changes to water use.

The radio signal transmitted by the automatic water meter reader is very small. It is about 30 times weaker than the signal transmitted by your mobile phone. If the transmitter stops working for any reason, Council will be able to detect the loss of transmission and will investigate and take the appropriate action.

Residents create a secure log-in and password for CCRC Online Water Portal which allows access to water consumption to the water consumption data for their property. Taggle Systems closely monitors the security of the system.

If you notice any damage to your Smart Water Meter, or the meter itself is leaking, please contact Council on 1300 763 903.

Your meter can help you detect possible leaks and or concealed leaks inside your property.

A concealed leak is a leak in the water supply pipe to a property on the property owner’s side of the water meter either underground, under or within concrete or paving, or underneath a structure where the leak was not apparent and the occupant could not reasonably be expected to know of its existence. A concealed leak does not include:

• Leaking taps, toilets, hot water systems or appliances.
• Faulty plumbing or human error.
• Property sprinklers or irrigation.
• Swimming pools, spas or water features.

Have you checked all your taps, toilets and fixtures?

1. Check all internal and external taps for leaks or drips.
2. Check toilets for leaks, hissing, or water running into the back of the bowl.
3. Check all other water fixtures and appliances for any leaks from fittings or parts (e.g hot water systems).

If you have a leaking tap or fixture, this will need to be fixed or isolated before you can perform leak detection works.

How to test for a leak:

1. Turn off all your taps, including stop taps to toilets and hot water systems.
2. Turn off all your water fixtures and appliances (e.g dishwashers, washing machines, automatic sprinkler system or pool top up system).
3. Make sure no one uses water during the testing period.
4. Take a photo of your water meter and the dials.
5. After a minimum of one hour take another photo and compare. If there’s been a change in the meter reading, there may be a concealed leak.
6. If the change in the reading is very small consider extending the duration of the test to several hours or even overnight.

If you suspect a concealed leak, we encourage you to investigate with a licensed plumber. Note that all expenses for engaging a private plumber is the responsibility of the property owner.