Current planned and unplanned water outages are shown below.
Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.
Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.
| Location | Status | Description | Affected Areas | Duration | Date and Time |
| Sorbello Road, Boogan | Emergency Works | Water main shutdown to undertake repairs | 22 properties will exprierience loss of water | Approx 3 hours | 8am to 12pm Monday 19 June 2025 |
| Station Street, Innisfail | Scheduled Works | Water Main Renewal Works | 10 properties to experience intermittent loss of water | Approx 8 weeks | 2 June to 1 August (weather permitting) |
| Intersection of the Bruce Highway/Palmerston Drive and Leichhardt Street, Goondi Bend. | Scheduled Works | New water-main connection works | orWk will affect the northern side of the Bruce Highway/Palmerston Drive from 5 to 35 Palmerston Drive, as well as the Innisfail Golf Club, all of the Showgrounds, all of Moriarty Street on the southern side of the Bruce Highway/Palmerston Drive down to the PCYC building | 7 hours | 8am to 3pm, Wednesday 14 May 2025 |
* times indicated are approximate only and subject to change due to specific job requirements.
Once water supply has been restored, the outage will be removed from this list.
What happens once water supply has resumed?
Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.
Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.
