Current planned and unplanned water outages are shown below.
Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.
Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.
| Location | Status | Description | Affected Areas | Duration | Date and Time |
| Phylis Street, East Innisfail | Emergency works | Main shutdown to undertake repairs | approximateley 10 properties will experience loss of water | 4 hours | Wednesday, 30 April 2025 |
| Corner of Railway Street, Bruce Highway Innisfail | Planned Works | Required Water main works | 20 properties will experience loss of water
from the Corner of Railway Street to Michael Street, Bruce Highway, Innisfail. |
2 days |
10:00 pm Thursday the 01st May to 1:00am Friday the 02nd May 2025
|
| Mary Street from Phyllis Street to Clarke Lane (including Clarke Lane), East Innisfail | Planned works | Required Maintenance Works | Approx. 50 residents -
Mary Street from Phyllis Street to Clarke Lane (including Clarke Lane), East Innisfail. Also along Rowney Street from Phyllis Street to Webb Crescent (including Webb Crescent), East Innisfail. |
2 days | THURSDAY and FRIDAY, 01st and 02nd May 2025 |
| Fitzgerald Esplanade, East Innisfail | Planned Works | Water Main Replacement under Jubilee Bridge | approximately 5 poperties will be affected | 2 days | 8am to 3pmWednesay 30 April and Tuesday 1 May 2025 |
* times indicated are approximate only and subject to change due to specific job requirements.
Once water supply has been restored, the outage will be removed from this list.
What happens once water supply has resumed?
Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.
Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.
