Water Service Interruptions

Current planned and unplanned water outages are shown below. 

Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.

Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected. 

 

Location Status Description Affected Areas Duration Date and Time
Palmerston Drive, Goondi (between Acacia Street and Clifford Road) Emergency works Water main works are being carried out Approx 6 porperties affected 6 hours

19/02/2024

9am to 3pm

Mourilyan Road, East Innisfail Scheduled Works Replace existing 300 mm water main along Mourilyan Read, East Innisfail. Bartle St to Clancy St, also affecting the Scheu St/ Mourilyan Rd intersection. Approx 4 to 6 weeks 22/01/2024
Silkwood-Japoon Road between Bruce Highway and Cassar Road, Silkwood Scheduled Works  Upgrade of nominated water mains.Temporary impacts to traffic & Access to kerbside parking;Construction noise;Disruption to driveway access; intermittent Loss of water supply; and Approx 15 Properties will experience loss of water intermittently while works are in progress 7 weeks 10/01/2024 to 29/02/2024
           

* times indicated are approximate only and subject to change due to specific job requirements.

Once water supply has been restored, the outage will be removed from this list.

What happens once water supply has resumed?

Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.

Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.

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