Understanding Your Rates

Rates are a tax on property paid to the local government and are a major part of Council's revenue. The money, paid by property owners, helps fund services for the region. This includes:

  • Building and fixing roads and bridges
  • Maintaining parks and beaches
  • Running libraries
  • Waste collection
  • Recreation areas
  • Health services.

Rates notices are issued six monthly and 30 days are given to pay in full to receive the discount. Council uses differential general rating, in accordance with the Local Government Act 2009 and the Local Government Regulation 2012.

  • You can pay your rates a few ways – online, by phone or in person. You can get a 5% discount on your rates if you pay in full by the due date on your rates notice. Reference numbers can be found on your Rates Notice.

    Paying Rates online

    • MyCouncil is a portal where rate payments can be made for rates

    • BPOINT can be used via Councils BPOINT portal

    • Australia Post can be used via Post Billpay

    • BPAY can be used from your phone or internet banking portal

     

    Paying Rates by phone

    • Call Council’s Customer Service team on 1300 763 903 to pay over the phone by credit card

    • Call 131 816 to pay over the phone with Post Billpay

    • Call 1300 276 468 to pay over the phone with BPOINT

     

    Paying Rates in person

    • Visit Australia Post to pay over the counter by CASH
    • Visit the Council offices to pay over the counter by card only – cash and cheque payments are only accepted at Australia Post. Council offices are in three locations:
      • 70 Rankin Street, Innisfail
      • 38-40 Bryant Street, Tully
      • 4 Balliol Street, Cardwell (the library)

     

    Paying Rates via Centrepay (Centrelink)

    Can't pay your rates in full by the due date? Please contact Council on 1300 763 903 to discuss payment arrangement options.

  • All address changes need to be submitted to Council in writing. To update your postal address complete the online Change of Address form.

    Prefer to receive your Rates Notice online? To get your Rates Notice online register via the EzyBill portal .

     

  • Council has a rating concessions policy that explains who can get help with rates or water charges. Help may be available to:

    • Pensioner Concession Cardholders
    • Community Organisations
    • Properties that have recently had a water leak
    • Those using home dialysis machines.

     

    Pensioner Concession

    Council offers a maximum of $300 per year for eligible pensioners. Please read the Rating Concession Policy to assess your eligibility. This amount is in addition to the State Government Pension Remission.

    Submit a pensioner concession application form.

     

    Water Consumption Concession

    A Water Consumption Concession Application can be submitted to request a reduction in the water consumption charge. This is only possible where a genuine concealed has occurred on a property that is not equipped with a smart meter.

    Submit a water consumption concession application form.

     

    Home Dialysis Concessions

    A water allowance of up to 190KL per year will be granted to those eligible patients on a home renal dialysis machine

    Submit a home dialysis concession application form.

     

    Not for Profit Organisations

    Council has a policy that helps community, sports, and recreation groups that don’t make a profit with their rates.

    Please see Council's Rating Concessions Policy for eligibility information.

  • A ratepayer may object to a land categorisation. It needs to be received by Council within 30 days after the rate's notice having been issued.

    Please consider the following:

    • The only ground on which you may object is that, having regard to the criteria determined by Council for categorising rateable land, your land should have been included, as at the date of issue of the rate notice, in another of the categories specified in the Table of Land Categories.
    • The giving of a notice of objection will not, in the meantime, affect the levy and recovery of the rates specified in the rate notice.
    • If, because of objection made, your land is included in another category, as at the date of issue of the rate notice, an adjustment of rates will be made.

     

    Lodge an objection to categorisation form.

  • Payments made in error or to incorrect accounts can be refunded or moved. In the first case of this happening there is no fee. Additional requests to refund or transfer payments will incur a fee.  

    Submit a refund of monies form.

    Submit a transfer of monies form.

  • Contact us on 1300 763 903 to check whether your property is Urban or Rural. The display of house numbering in urban areas is up to the owner to arrange.

    FAQ - Rural Road Posts

Online Rates Forms

Rates Enquiry

Change of Address

Refund of Monies Form

Transfer of Monies Form

Statement of Occupancy Form

Application for Water Consumption Concession Form

Helpful Links

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Need Something Else?

For more information or to speak to a Rates Officer please call 1300 963 703 or email enquiries@ccrc.qld.gov.au

PRIVACY STATEMENT

The Cassowary Coast Regional Council respects your privacy. Personal information on this form is collected in accordance with the Local Government Regulation 2012 and is used only by Council rates staff for the purpose of processing the details contained in this form and will not be disclosed to any other person or agency unless you have given your permission or Council is required to do so by law. You may apply to access this information on the appropriate form obtainable from Council Website at any time.

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