Cassowary Coast Regional Council is required to comply with the health directives of the Queensland Government when it comes to restrictions associated with COVID-19.

We have developed an easy to use matrix for what the incoming measures will mean for Council-owned venues and Council-run events.

We can now share the following information, based on the latest Queensland Health directive. This direction will be in place from 5:00am, 17 December 2021 (relevant to people 16 years and over).

The health and safety of Council team members and the community continues to be our highest priority.

Council reminds businesses that the Queensland Government from Friday 17 December 2021 has introduced restrictions on businesses.

Businesses must apply restrictions for people, including employees, who are not fully vaccinated.

Business Queensland has developed a number of posters for affected (and non-affected) establishments which can be displayed (posters attached).

Queensland Health also has an informative FAQ document, please see links to both websites below.

For more information, please visit the Queensland Health website

If you are seeking clarification on restrictions in Queensland or an enquiry about an exemption, please call 134 COVID (134 268).


Council COVID-19 Matric for Mandates

Under direction from the Chief Health Officer ,mask are required to be worn indoors everywhere except in the family home and workplaces where it is unsafe.

Masks are already required:

  • in supermarkets and shops
  • public transport and rideshare
  • airports and on planes
  • cinemas and theatres

From 1am Sunday, January 2 they will also be required in other indoor settings, such as:

  •  in workplaces (unless it is unsafe to do so)
  •  pubs, clubs and cafes (except when seated)
  •  indoor stadiums and sports arenas (except when seated)
  •  libraries
  •  hairdressers and nail salons
  •  waiting rooms at medical centres

Access to vulnerable settings including aged care and hospitals is limited to only those who are fully vaccinated except in end of life, childbirth or emergencies.

Information for Community

Download Community Support Directory

Wellbeing and Support Information

  • Emergency Relief Program search (Queensland Government)
  • Salvation Army (Disasters and emergencies support)
    Call 1300 662 217
  • Lifeline (Mental health and wellbeing)
    Call 13 11 14
  • Beyondblue (Mental health and wellbeing)
    Call 1300 224 636
  • Headspace (Youth mental health and wellbeing)
    Call 1800 650 890

Local Support Services

Community Support Centre Innisfail Inc Phone: 40438400

Supporting the Innisfail community by providing information, referral, support, counselling, legal, development and education services & programme

Tully Support Centre  Phone: 40681004

Providing information, referral and support …

Mamu Health Service  Phone: 1800765966

Provides culturally appropriate health care programs to Aboriginal and Torres Strait Islander people of the Cassowary Coast

Innisfail Youth & Family Care Inc  Phone: 40616388

National Disability Insurance Scheme Local Area Coordination 

Phone: 0436619396

Assists people with disabilities to access the supports right for them as well as assisting in building their skills to actively participate in their community.

Tenants in Sharehouse Accommodation

Tenants Qld update on the issue below:

"Sharehousing issues will be complicated with income assessments and thresholds taking into account everyone on the lease even if they are financially independent.

We think there are unresolved issues for international students who do not fit the ‘COVID hardship’ definition but are unable to travel back to Australia or need to return overseas.

Don’t forget, this is information, not advice. If you’re a tenant or a resident, please call if you’re personally affected and need help to understand your rights and responsibilities. Our advice number is 1300 744 263."

Read more

International Students and Sharehouse Accommodation

Read more

The latest on COVID-19

Federal Government

Queensland Health

Call the National Coronavirus Help Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.


Download Business Directory

Australian Government Latest Information

Australian Gov Support for Small Businesses and Industry

Access the Australian Government website to see the latest COVID-19 news, updates and advice from Government.

The Australian Government has set up a team of dedicated customer representatives.
Contactable between 8am – 8pm, across Australia, through the Coronavirus business support service
Call 13 28 46

Send email

JobKeeper Package

JobKeeper package offers a subsidy, up to $1500 per fortnight for each employee, to eligible businesses to keep paying their staff.  Employers and sole traders can register their interest in this program with the Australian Tax Office.

Queensland Government Latest Information

Access the Business Queensland website to see the very latest COVID-19 news, updates and advice from Queensland Government.

Opportunities for Government Assistance

Other Useful Information 

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